shipping
policy

*As of right now, we only ship within Canada.

  • All non-pre-order sales require at least 2 days of processing time to package and ship.

  • Pre-orders will be shipped within 2-3 days of the product’s arrival.

  • We only accept returns on product that was seriously damaged in transit with proof when package was opened.

  • Proof must come in the form of video when opening the package. We cannot process a return without being to definitively prove, by any other means, the damage was our fault or the carriers fault.

  • We do not consider small rips or tears in plastic shrink-wrap or other packaging to be serious damage.

  • Packages are shipped by Canada Post, with tracking, and will require a signature on delivery or pickup.

  • We are not responsible for lost packages, but will work with the carrier to the best of our ability to help resolve any issues that may arise that the customer is not able to resolve themselves.

  • To prevent false claims, we photograph every single item before it is shipped.

RETURN
policy

  • We will only issue refunds for products that have not yet been shipped, or are seriously damaged in shipping.

  • If a product was damaged in shipping, it must be shipped back to True North Toys before receiving a refund.

  • Products must be proven to be damaged by the carrier or True North Toy Co by video recording when the shipped package is initially opened.

  • We will not issue refunds based on a photo of destroyed product. Again, it must be video recorded at the time of opening the shipped package.

  • These policies are in place to protect True North Toy Co. from falling victim to a scam. We are a one-man operation, not a major conglomerate.

  • All items are photographed before being shipped. If the items being returned do not match the items that were originally shipped, no refund will be issued.